www.au-battery-store.com is an online marketplace of replacement batteries. We promise all the products sold are 100% brand new and free from defects in material and workmanship. Our goal is 100% customer satisfaction.

Warranty & Refund Policy
  1. We warrant that the products sold in our website, other than explicitly stated, are 100% brand new and free from defects in material and workmanship
  2. We warrant our products for 3 years under normal, non-commercial use. Defective products could be replaced if returned within 3 years since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.
  3. The warranty period is 3 years from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period
  4. For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect.
  5. In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted. Only the return freight for incorrect items delivered to the customer will be paid for by us
  6. Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.
  7. This warranty does not extend to devices, such as computers or cameras that are powered by our battery packs. We shall not be held responsible for the improper use of our product(s).
  8. If a product is returned to us after it has been in use for over 6 months, we may, at our discretion, exercise an option to refund a portion of the purchase price proportional to the remainder of the warranty period.
  9. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA# will delay the process or be ignored
  10. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products returned must be 100% complete.

 

 

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